Pharmacy Support Desk
Having an issue with a GetYourGP prescription? Our dedicated pharmacy support team is here to help resolve transmission issues, clarify prescriptions, and assist with any queries.
Patient Waiting?
Select "Patient waiting at pharmacy" for priority handling. We aim to respond within 15 minutes during business hours.
We can help with:
Transmission Issues
Prescription not received or incomplete data
Prescription Queries
Dosage clarification, drug interactions, alternatives
Medication Availability
Alternative medication requests or supply issues
All pharmacy enquiries are handled by our trained support team and escalated to GPs when clinical clarification is needed.
Report an Issue
Please provide your pharmacy details and describe the issue. We'll respond as quickly as possible.
Pharmacy FAQ
Common questions from pharmacies
How do I receive prescriptions from GetYourGP?
Prescriptions are sent electronically via ePrescribing. If you're not receiving prescriptions, please register with us or check your ePrescription system settings.
What if a patient presents a paper prescription from GetYourGP?
We do not issue paper prescriptions. Every prescription we write is sent to your pharmacy through Healthmail, so a patient should never be carrying one. If someone presents a paper prescription that appears to come from us, do not dispense it — call our pharmacy support line with the details and we will confirm what was actually issued.
How long does clarification take?
We aim to respond to urgent queries (patient waiting) within 15 minutes. Standard queries are typically resolved within 2 hours during business hours.
What if the prescribed medication is unavailable?
Submit a request through this form. We'll contact the prescribing GP to discuss alternatives and issue an updated prescription if needed.